[Gary Slusser]

Confusion means the person is receiving less information than they need or have been given.

All equipment has quality, some more or less quality than other equipment.

ALL equipment has advantages and disadvantages, including Kinetico.

DIYers buying online program their control valve themselves, or the plumber installing it does it. That's no different than the local dealer's guys doing it except, the DIYer or plumber knows it's done right because s/he does it themselves and... if the local dealer or their hired help does it, they rarely ever tell their customer how to do it!!

It's the same for troubleshooting problems and doing any repairs. Many local dealers will not tell the customer what is wrong or sell the needed parts to fix it unless the dealer delivers them as part of their expensive service charge. And then they charge high prices for the parts because you can't get them from other dealers if the equipment is proprietary; like Kinetico and most national brand local dealer type equipment.

Buying online there are many dealers to choose from for information, troubleshooting and parts after the sale and, competition keeps prices low.

I hope this helps A LOT.