[mhadida]

According to the FiltersFast website and the FiltersFast email, my order was shipped four days ago. But am I still unable to track my shipment on USPS's website using the link provided in the email. The website says that they have been notified electronically to expect my package but that the package has not been received yet and no shipment date is available.

When I called FiltersFast to check if there was a problem with my order, they told me that USPS doesn't scan their packages and that it is not possible for them to track my order. The lady that answered the phone was rude, inconsiderate and not helpful. She said that there's nothing they can do and that I just need to be patient. She never even asked for my name or my order number.

This doesn't seem right to me. I am accustomed to being able to track my shipments online and gain a better understanding of where my package is at and when it will arrive at my home. I also expect the sender to have some kind of responsibility in ensuring that shipments go out as scheduled.

Is this the normal expected treatment for FiltersFast orders? At this point I am tempted to make future purchases on another website where I can find competitive prices and better customer service.