Maybe I should have said that I cracked the screen - the cap is fine.
And maybe I am a little impatient, having tried to fix it on several occasions over the years with no luck.
I expected to see a noticeable difference in the salt level after two regenerations after letting the salt dissolve for at least a week in 4 gallons of water. It is set to regenerate every day and the salt is set on about 14 lbs/regeneration. I set it really high just to help troubleshoot it until I feel confident that it is working. The service guy (who showed up once, two months ago, and never returned to fix it) told me it should run about every other day and be set on about 8 lbs.
Anyway, I checked the salt level in the tank this morning, and to my surprise, it seems to have dropped slightly, maybe almost an inch.
I'm excited to check it again for the next couple of days to verify that it may be finally working!
My next door neighbor has the exact same equipment except his brine tank is smaller and softener tank is taller installed by the same company that put ours in. Yesterday, we pulled the screen out on his to clean it and it was loaded with an orange mud and a little sand/dirt, but somehow still worked.
Thanks for all of the advice you have spread among all of these threads.
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