[mcveye]

I recently purchased the Brita "On Tap" faucet filter system. The threads of my faucet are inside so I used the adapter which came with it and attached the base. At least several times a day when the water is turned on, the base pops off. It was funny the first few times but now I'd really like to use this product. Can you help me?

[Roxanne]

Originally Posted by mcveye

I recently purchased the Brita "On Tap" faucet filter system. The threads of my faucet are inside so I used the adapter which came with it and attached the base. At least several times a day when the water is turned on, the base pops off. It was funny the first few times but now I'd really like to use this product. Can you help me?

Hi, Brita actually offers very good technical support and will often times offer you a refund within 30 days of purchase. They can be reached at 1-800-24-BRITA.

[miriamkilmer]

Originally Posted by Roxanne

Hi, Brita actually offers very good technical support and will often times offer you a refund within 30 days of purchase. They can be reached at 1-800-24-BRITA.

I tried calling that number, which is still on their website, but I got an ad for phone sex, so I hung up. Yes, I am sure I dialed correctly. When I hit the redial button on my phone I get a visual read-out of the last number called, and I checked it carefully: 1-800-242-7582.
1-800-555-1212 information line does not have a listed number for BRITA.

1-800-387-6940 (CAN) works, but they are only open M-F 9AM-5:30PM EST.
I'm trying to get one of their "free adaptors." I also need to know how to replace or re-activate the indicator light, if that is possible.