[Roxanne]

Privacy, Return and Exchange Policy
If you have any problems with your product within 30 days of purchase date we will be happy to replace it with a new product of the same model. If you need a replacement unit, send an explanation of what is wrong with the product in an email to sales@filtersfast.com and request an RMA number. We will reply with the RMA number and information on how to return your defective product.

If a return is necessary due to a defect, we offer the option of paying for your shipping charges to return the item. When you email us to request an RMA number, let us know if you would prefer that we pay the shipping. In these cases, we will mail you a return shipping label when the RMA number is issued. If you choose to return the package without using our label, you are responsible for all return shipping costs. We will not reimburse shipping costs.

All returned items must be received within 30 days of the original purchase date, and include all original components and accessories. We do not make exceptions to this policy. The returned package must be clearly marked with the RMA number. The RMA number is extremely important. Packages arriving without a RMA number can not be processed, and will be discarded.

We do not offer exchanges for credit toward different products.
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Refund Policy
If you purchase a product from our web site and decide that you no longer want it, we can offer you a refund if the following criteria are met:

The product must be unopened, and in resalable condition.
The exterior of the package must be free from damage or markings of any kind.
We must receive the returned item within 30 days of the original purchase date.
If you return meets the above criteria, send an email to sales@filtersfast.com and request an RMA number for a refund. We will reply with the RMA number and information on how to return your product. The returned package must be clearly marked with this RMA number. Packages arriving without a RMA number cannot be processed, and will be discarded.

We are not responsible for shipping charges of non-defective returned merchandise.

Upon our receipt of the product your credit card will credited the amount of the purchase minus the original shipping cost and a 15% restocking fee.

If your product is defective, we will be happy to replace it within 30 days.