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Thread: Filtersfast.com Return/Exchange Policy

  1. #1
    Roxanne is offline Senior Member
    Join Date
    Apr 2006
    Posts
    232

    Default Filtersfast.com Return/Exchange Policy

    Privacy, Return and Exchange Policy
    If you have any problems with your product within 30 days of purchase date we will be happy to replace it with a new product of the same model. If you need a replacement unit, send an explanation of what is wrong with the product in an email to sales@filtersfast.com and request an RMA number. We will reply with the RMA number and information on how to return your defective product.

    If a return is necessary due to a defect, we offer the option of paying for your shipping charges to return the item. When you email us to request an RMA number, let us know if you would prefer that we pay the shipping. In these cases, we will mail you a return shipping label when the RMA number is issued. If you choose to return the package without using our label, you are responsible for all return shipping costs. We will not reimburse shipping costs.

    All returned items must be received within 30 days of the original purchase date, and include all original components and accessories. We do not make exceptions to this policy. The returned package must be clearly marked with the RMA number. The RMA number is extremely important. Packages arriving without a RMA number can not be processed, and will be discarded.

    We do not offer exchanges for credit toward different products.
    ___________________________________________

    Refund Policy
    If you purchase a product from our web site and decide that you no longer want it, we can offer you a refund if the following criteria are met:

    The product must be unopened, and in resalable condition.
    The exterior of the package must be free from damage or markings of any kind.
    We must receive the returned item within 30 days of the original purchase date.
    If you return meets the above criteria, send an email to sales@filtersfast.com and request an RMA number for a refund. We will reply with the RMA number and information on how to return your product. The returned package must be clearly marked with this RMA number. Packages arriving without a RMA number cannot be processed, and will be discarded.

    We are not responsible for shipping charges of non-defective returned merchandise.

    Upon our receipt of the product your credit card will credited the amount of the purchase minus the original shipping cost and a 15% restocking fee.

    If your product is defective, we will be happy to replace it within 30 days.

  2. #2
    Alex is offline Senior Member
    Join Date
    Mar 2009
    Posts
    432

    Default Terms And Conditions

    For the most up to date policy information, see our terms and conditions.

  3. #3
    sandy4500 is offline Junior Member
    Join Date
    Jun 2011
    Posts
    1

    Default

    Anyone ordering from this company should be cautious if your item needs to be returned. I requested an RMA number to return an icemaker that was ordered by mistake due to the description Filters Fast gave which did not fit my refrigerator. The clerk gave me a returned number to get credit for the item not an RMA # for them to pay the shipping charges back to them. I ordered the correct item from the help of the clerk hoping she gave me the right product item number.

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