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Well, a few days ago my dealer was trying to get my issue cleared up so he offered to send over a couple of techs. He said they may not be able to figure out what the problem is. There was a...

Absolutely will not do it myself. We just want our ducks to be in a row when we show him the grey filters as well as the dried, dark resin we have retrieved. Just want to convince ourselves that...

Well, here;'s what I did so far. Right after I talked to you both, I installed a white filter cartridge in the clear filter casing that is before Kinetico's yellow string wound filter. (We had...

thanks, pa, you've been most helpful. msp

ok, pa. Let me nail this down, please. I have been thinking the dechlor unit (or 2nd compartment on the 4040 if you will) has on its inside a large 'bag' of charcoal pellets much like you may see...

yeah, you're probably right about the water boss. when I thoroughly cleaned out the water heater (vaccuumed it too cause I'm really trying to troubleshoot and eliminate) I found a lot of shiny resin...

thanks, pa. No, we would not be buying this particular unit. no way. But may be inclined to purchase a new one like it. I'm getting the impression from you that the declor unit is itself full of...

With all due respect, if you will reread my posting, we are renting right now so cannot necessarily dictate to the dealership what we get. But because space seems to be a factor also, that is what...