Do Injector & Injector Screen Really Need Cleaning Yearly?
We own a 2 yr old Autotrol 255/440i control valve system and are on well water. We've always had great water and never had problems with it or with our water softener until springtime of this year when we began to have very hard water. We change out our whole house sediment cartridge every 6 mos. We recently changed it and for the 1st time ever, it was so excessively dirty that it looked as if it was MADE of solid red clay dirt (the type dirt we have in Oklahoma). It was far more dirty than it had ever been in past replacements.
We've had our softener company out twice now who made adjustments to the regeneration and salt usage settings; however, we still have the hard water problem. This last time, he set the unit to regenerate daily and also told us to run the system until there was no more salt in the tank so that we could check for "mushy salt" in the bottom which might be clogging the unit, then wet vac the tank out and refill with salt only half way up from now on. We are waiting for the salt level to go down so that we can do this cleaning.
My question pertains to our request during BOTH VISITS for the representative to clean our injection and injector screen. It is mentioned in the manual that this should be done yearly as PM and that if hard water was a problem, this could be the cause. But both times, he explained that he didn't feel this was necessary or the cause of the problem and, therefore, didn't (or wouldn't?) clean them as we requested. I don't feel comfortable doing it myself, so am wondering if I should call the company a 3rd time and insist that this be done. I would appreciate your feedback on this question.
We've had a severe drought all summer long here in Oklahoma. I'm wondering if this is affecting the system at all. I left a posting on the whole house filtration system forum about how this same company has us using 20 micron, 4 layer, 2.5" diameter sediment cartridges despite the fact that we have a 5" diameter housing. I'm wondering if this, too, is contributing to our hard water problem. TY so much for your help!