Browncow, any dealer, online or local, can answer questions and anyone with the desire can install a softener in about 2.5 hours even if they have never done any plumbing before. It is simple to learn how to solder if needed or you can plumb without soldering in much less time. It only requires simple common hand tools. Anyone can repair a softener if they have the desire IF you can get parts for it and instructions to follow to do repairs. Sad to say that most local dealers will not tell you what is wrong unless you pay them to come out and national brand dealers like Kinetico will not sell you the parts. Example, on Tuesday I got a call from a customer I sold and installed a softener for 14 years ago. I troubleshot on the phone with him and found a loose brine line fitting and he fixed it and we checked that that was all that was wrong before I hung up. I've been doing that for my customers and other dealers' customers since 1987. About 99% of any type local dealer will not do that. You have to ask your self if that is what you want or not and then IF the dealer CAN do it on the phone; many that might do it, actually can't.
I find that most folks that buy from a local dealer and then need repairs want to fix the problem themselves at their convenience and for much less cost.
Gary Slusser
22 yrs in water treatment and well pumps, 13 yrs helping people on the 'net to help themselves.
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