Clack has decided to stop allowing internet sales of their equipment in order to protect their OEM suppliers and reduce the number of calls from homeowners regarding parts and service. A good move as many of these dealers come and go and then leave their customers high and dry. This is a copy of the EMail sent out by Clack regarding the matter. Clack will allow internet dealers to sell replacement parts for now but I would suspect that most of these dealers will choose to dump the parts sales and switch to another manufacturers product. I also suspect that Fleck will probably follow Clacks lead in the matter.
From: Piasecki, John [mailto:Piasecki@clackcorp.com]
Sent: Monday, April 26, 2010 3:47 PM
Subject: FW: Control Valve Marketing and Internet Up-Date
Please see the new April 26th document attached along with the March 26th update also.
We sincerely request that all OEM’s abide and follow through on the requirements and requests that the attached Control Valve Marketing Updates state.
Our commitment is to the Water Treatment Industry and we feel very strongly that we want Systems with our Control Valves sold and serviced through the long time established traditional channels of distribution.
Thank you for your assistance in complying with our requirements and requests.