Terms and Conditions
Filters Fast offers free shipping only on orders over $99 being shipped within the Continental US, which means HI, PR, AK, and USVI will be charged normal shipping rates on all orders. APO and FPO addresses also do not qualify for the promotional shipping rate.
Filters Fast is happy to offer expedited shipping to its customers. Please be aware when selecting any expedited shipping method, such as UPS 2nd Day or Overnight, your order will be processed and shipped out the next business day. Business days are Monday through Friday. Any expedited delivery requests that are placed Friday through Sunday will not be shipped until Monday.
Return requests must be processed using our online system. Login to your account by going to www.filtersfast.com and click on My Account.
Merchandise may be returned for a refund within 30 days of purchase. After 30 days and up until 180 days, store credit will be issued. Original shipping costs are not refunded.
Please do not refuse any packages. If a package is refused and there is no proof of delivery back to Filters Fast, no refund will be issued.
Returns and/or refunds are not authorized after 6 months from the purchase date. In addition, Filters Fast is not liable for damages discovered after 6 months.
All returned items must be in a new, unused condition and contain all original parts, shrink wrap, protective seals and components. We will not accept or refund any items that have been damaged, used, or do not contain all original parts, shrink wrap, protective seals and components.
We will not issue any refunds on products that were damaged during installation or because of incorrect installation.
Returns and/or refunds on custom air filters are not allowed.
Filters Fast offers convenient prepaid mailing labels for returns to customers in the contingent US. If the Filters Fast label is used, the customer is responsible for paying a flat rate fee which is disclosed during the return setup process. This flat rate fee will be deducted from the return refund.
If your return comes back to us damaged we will follow the above outlined policy and no refund will be issued. We encourage our customers to package their return carefully as to avoid any damages in transit back to us.
If your purchase was made beyond 30 days ago, Filters Fast will accept a return in exchange for store credit up to 180 days after the order was placed. Return requests must be processed using our online system. Login to your account by going to www.filtersfast.com and click on My Account. Once your return is processed, your store credit will be available. If you prefer to place a new order before your return is processed, your store credit will be refunded to the new purchase once the returned merchandise passes inspection. Please note, your new purchase must be at least equal value to your store credit in order for the full amount to be refunded to your new transaction. **Store credit will expire after 6 months**
All international orders ship using UPS, DHL, and/or USPS Services. All applicable import duties or taxes are the sole responsibility of the customer. Filters Fast is in no way responsible for any delays or additional taxes or fees that foreign customs agencies may impose or cause. It is the responsibility of the customer to contact his/her local customs agency to inquire about the amount of the fees that may apply to the order, prior to purchase.
The customer is also responsible for determining whether or not the items they purchase will be allowed into their respective country. Filters Fast will not allow refunds for items that a customs agency will not allow into the country.
Filters Fast return policy also applies to our international customers; however special rules may apply since custom charges are often incurred when items are being returned to us from another country. The customer will be responsible for paying any duties/taxes on items they are returning to us.
Any international order that is refused or is returned to us because it was not picked up in time by the customer will not be refunded or reshipped.
The State of California often requires water treatment devices making health claims to be tested and certified by them. Some of the products we sell may not be certified specifically by the state of California. Therefore, only aesthetic claims can be made on units shipped to California. When possible we will notate on the product description if a particular product is not certified by the state of California.
Warranties and Defectives
Some of the products sold by Filters Fast are covered under manufacturer warranty. Service information containing terms and conditions are often times included in the product box. We encourage our customers to complete the product registration information and return any registration cards to the manufacturer. Please note that improper product installation can void a manufacturers warranty so please follow any guidelines listed. Filter life depends on water quality and usage. Filters Fast reserves the right to determine that water quality and usage were the factor in a filter not lasting as long as expected. If this is determined, a replacement will not be issued.
If you feel you have received a defective product and are not sure if it is covered under any manufacturer warranty or guarantee and are not sure how to proceed please call us at 866-438-3458 or email us at [email protected]
Out of Stock Products
Our goal at Filters Fast is to ship your products accurately and as quickly as possible. Unfortunately there may be times when we are out of stock on an item you have ordered which may delay your shipment. We will keep you informed if there will be any delays due to out of stock items on your order, typically via email if you have provided an email address. And of course we will ship your order as soon as product becomes available.
Auto Delivery is a convenient and cost-effective program that helps ensure you never run out of the filters you need. Your first order will ship immediately upon placement, while subsequent orders will be shipped automatically at your preferred frequency, reflecting listed price at time of reorder. The price of the item will reflect the standard price on our website. Promotional prices on third party sites are not valid on upcoming subscription orders. You will enjoy 5% off your initial order and all future orders. You will be notified when each order is ready to ship, so you can make changes to the item, item quantity, item frequency and all other account information. These changes can also be made at any time through the "Account" section of FiltersFast.com. It is the customers responsibility to add [email protected] to their safe senders list to ensure that they receive all auto delivery communications. A courtesy email is sent 10 days prior to each shipment to allow for changes and cancellations. If an order ships prior to receiving a cancellation request we will follow our standard return policy. You have the right to cancel your Auto Delivery order at anytime, with no consequences or penalties. To help prevent any delays in service, your credit card expiration date may be automatically updated to prevent shipment interruptions.
Pricing or Image Errors
If a product is listed at an incorrect price due to human error or error in pricing information received from our suppliers, FiltersFast.com shall have the right to refuse or cancel any orders placed for a product listed at the incorrect price. FiltersFast.com will have the right to cancel or refuse any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, FiltersFast.com shall immediately issue a credit to your credit card account in the amount of the incorrect price.
At FiltersFast.com, we do our best to keep all images on our website up to date. If an image is discovered to be out of date, we will ship the updated product, which may not be identical to the image that is currently used online.
Sales tax of 7.75% of the total order will be charged on orders shipping to a North Carolina address.
Payments in Money Order, Cashiers Check, Company Check, & Personal Check
We accept personal checks, cashiers checks, money orders, and company checks in U.S. Dollars only. Allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product the time funds clear or payment is received.
Low Price Guarantee
We will match competitors website prices any time before a purchase. Call our Customer Experience department at 1-866-438-3458 with proof of the lower price to claim your discount. Please also have all of the details of the product you wish to purchase, including the price, product number, and brand.
This privacy notice discloses the privacy practices for www.filtersfast.com. This privacy notice applies solely to information collected by this web site.
Information Collection, use, and Sharing
We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request , e.g. to ship your order.
Unless you ask us not to, we may contact you via email in the future to tell
you about specials, new products or services, or changes to this
Access To and Control Over Your Information
You may opt out of any future contacts from us at any time. You can also do any of the following at any time, by contacting us via phone or email:
See what data we have about you
Change or correct data we have about you
Have us delete any data we have about you
Express any concern you have about our use of your data
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Sensitive information, such as credit card data, that is collected is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your Information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
FiltersFast.com strives to make it easy for its customers to find their water and air filters online. However, it is ultimately the responsibility of the consumer to choose the correct filters or water treatment system for their own situation. FiltersFast.com may offer solutions to common water problems and/or offer explanations of water treatment technology. However, as a passive retailer, FiltersFast.com is not subject to product liability. The manufacturer alone is responsible for damages resulting from products that FiltersFast.com offers. Consumers agree to hold FiltersFast.com harmless for any product liability caused by improper system selection, manufacturer error, installation, or design. We reserve the right to change these Terms and Conditions at any time without notice.
Hours of Operation
Customer Service and Live Chat Hours:
M-Th 9am to 5pm
Friday 9am to 4pm
**Please note these are not pick up times for packages