Don't Miss Out on Exclusive email Icon
Promotions and Discounts!
By signing up for our
Free Newsletter, you'll receive
exclusive promotions, discounts
and more directly to your inbox
We respect your privacy .
FREE SHIPPING on orders over $75
or-icon
$5.95 SHIPPING on orders under $75
866-438-3458
Filters Fast
  • Shopping Cart Cart

Terms and Conditions

Return Policy

You may return your merchandise for a refund within 30 days of purchase.

If you wish to return purchased merchandise please contact us via phone, 866-438-3458, or email sales@filtersfast.com to receive an RMA number and instructions on how to return the merchandise.

All returned items must be in a new, unused condition and contain all original parts, shrink wrap, protective seals and components. We will not accept or refund any items that have been damaged, used, or do not contain all original parts, shrink wrap, protective seals and components.

We encourage our customers to check for damages upon arrival of their package. After 6 months FiltersFast will not be liable for damaged packages.

We will not issue any refunds on products that were damaged during installation or because of incorrect installation.

Returns and/or refunds on custom air filters and special order items are not allowed.

We do not refund shipping on returned items. The customer is responsible for the cost of shipment to return the merchandise to Filters Fast. We encourage our customers to use a shipment method that provides tracking information. If your return comes back to us damaged we will follow the above outlined policy and no refund will be issued. We encourage our customers to package their return carefully as to avoid any damages in transit back to us.

If your purchase was made beyond 30 days ago, Filters Fast will accept a return in exchange for store credit up to 6 months after the order was placed. Once your return is accepted, your store credit will be available. If you prefer to place a new order before your return is processed, your store credit will be refunded to the new purchase once the returned merchandise passes inspection. Please note, your new purchase must be at least equal value to your store credit in order for the full amount to be refunded to your new transaction. **Store credit will expire after 6 months**

If you provide an undeliverable address and your package comes back to us marked undeliverable we will contact you to obtain a valid shipping address. You will be responsible for shipping cost to reship your order to you. Please note you will be charged the actual cost of shipment even if you only previously paid $1.99 if we have to reship your order due to undeliverable address.

International Orders

All international orders will be shipped via UPS International Priority or USPS Canada Post. All applicable import duties or taxes are the sole responsibility of the customer. Filters Fast is in no way responsible for any delays or additional taxes or fees that foreign customs agencies may impose or cause. It is the responsibility of the customer to contact his/her local customs agency to inquire about the amount of the fees that may apply to the order, prior to purchase.

The customer is also responsible for determining whether or not the items they purchase will be allowed into their respective country. Filters Fast will not allow refunds for items that a customs agency will not allow into the country.

Filters Fast return policy also applies to our international customers; however special rules may apply since custom charges are often incurred when items are being returned to us from another country. The customer will be responsible for paying any duties/taxes on items they are returning to us.

Any international order that is refused or is returned to us because it was not picked up in time by the customer will not be refunded or reshipped.

Shipping Prices

Filters Fast offers free shipping only on orders over $75 being shipped within the Continental US, which means HI, PR, AK, and USVI will be charged normal shipping rates on all orders. APO and FPO addresses also do not qualify for the promotional shipping rate.

California Residents

The State of California often requires water treatment devices making health claims to be tested and certified by them. Some of the products we sell may not be certified specifically by the state of California. Therefore, only aesthetic claims can be made on units shipped to California. When possible we will notate on the product description if a particular product is not certified by the state of California.

Expedited Shipping

Filters Fast is happy to offer expedited shipping to its customers. Please be aware when selecting any expedited shipping method, such as UPS 2nd Day or Overnight, your order will be processed and shipped out the next business day.  Business days are Monday through Friday. Any expedited delivery requests that are placed Friday through Sunday will not be shipped until Monday.

Warranties and Defectives

Some of the products sold by Filters Fast are covered under manufacturer warranty. Service information containing terms and conditions are often times included in the product box. We encourage our customers to complete the product registration information and return any registration cards to the manufacturer. Please note that improper product installation can void a manufacturers warranty so please follow any guidelines listed. Filter life depends on water quality and usage. Filters Fast reserves the right to determine that water quality and usage were the factor in a filter not lasting as long as expected. If this is determined, a replacement will not be issued.

If you feel you have received a defective product and are not sure if it is covered under any manufacturer warranty or guarantee and are not sure how to proceed please call us at 866-438-3458 or email us at sales@filtersfast.com

Out of Stock Products

Our goal at Filters Fast is to ship your products accurately and as quickly as possible. Unfortunately there may be times when we are out of stock on an item you have ordered which may delay your shipment. We will keep you informed if there will be any delays due to out of stock items on your order, typically via email if you have provided an email address. And of course we will ship your order as soon as product becomes available.

Auto Delivery

Auto Delivery is a convenient and cost-effective program that helps ensure you never run out of the filters you need. Your first order will ship immediately upon placement, while subsequent orders will be shipped automatically at your preferred frequency. You will enjoy 5% off your initial order and all future orders. You will be notified when each order is ready to ship, so you can make changes to the item, item quantity, item frequency and all other account information. These changes can also be made at any time through the "Account" section of FiltersFast.com. It is the customers responsibility to add sales@filtersfast.com to their safe senders list to ensure that they receive all auto delivery communications. A courtesy email is sent 10 days prior to each shipment to allow for changes and cancellations. If an order ships prior to receiving a cancellation request we will follow our standard return policy. You have the right to cancel your Auto Delivery order at anytime, with no consequences or penalties.

Pricing or Image Errors

If a product is listed at an incorrect price due to human error or error in pricing information received from our suppliers, FiltersFast.com shall have the right to refuse or cancel any orders placed for a product listed at the incorrect price. FiltersFast.com will have the right to cancel or refuse any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, FiltersFast.com shall immediately issue a credit to your credit card account in the amount of the incorrect price.

At FiltersFast.com, we do our best to keep all images on our website up to date. If an image is discovered to be out of date, we will ship the updated product, which may not be identical to the image that is currently used online.

Sales Tax

Sales tax of 7.75% of the total order will be charged on orders shipping to a North Carolina address.

Payments in Money Order, Cashiers Check, Company Check, & Personal Check

We accept personal checks, cashiers checks, money orders, and company checks in U.S. Dollars only. Allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product the time funds clear or payment is received.

Low Price Guarantee

We will match competitors website prices any time before a purchase. Email us at sales@filtersfast.com or call our Customer Experience department at 1-866-438-3458 with proof of the lower price to claim your discount. Please also have (or include in your email) all of the details of the product you wish to purchase, including the price, product number, and brand.

  1. The Lowest Price Guarantee applies only to websites run by U.S. corporations and for the prices of products delivered to the contiguous United States.
  2. The product must be available in the exact size, style and color that it is on FiltersFast.com and it must be in stock and available for purchase on the competitor's website.
  3. We will not match shipping prices. All price matched orders will include FiltersFast.com shipping prices and applicable taxes.
  4. We will match competitors' website prices any time BEFORE a purchase. We will not refund for a price match request after the order is placed.
  5. We require proof of the lower price on your email or at the time of your phone call.
  6. Some brands may be excluded, as determined by the manufacturer.
  7. We do not match PREVIOUS prices on competitor websites - only the CURRENT prices.
  8. We do not match membership or subscription pricing.
  9. We do not match competitors' rewards, points, cash back, affiliate, etc. programs.
  10. We do not match prices found on auction websites, websites selling refurbished items, or websites not authorized to sell the product.
  11. Limit of one guarantee claim per item per person. Guarantee does not apply to purchases for resale or commercial purposes.
  12. We do not match mail-in rebates, other types of deferred savings or competitors' offers for gift cards, gift checks or free promotional products.
  13. We reserve the right to change or cancel the price guarantee at any time.

Privacy Notice

This privacy notice discloses the privacy practices for www.filtersfast.com. This privacy notice applies solely to information collected by this web site.

Information Collection, use, and Sharing

We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request , e.g. to ship your order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Access To and Control Over Your Information

You may opt out of any future contacts from us at any time. You can also do any of the following at any time, by contacting us via phone or email:

  • See what data we have about you

  • Change or correct data we have about you

  • Have us delete any data we have about you

  • Express any concern you have about our use of your data

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Sensitive information, such as credit card data, that is collected is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your Information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 866-438-3458 or via email at sales@filtersfast.com.

External Sites

FiltersFast may contain links to other internet sites that are owned and operated by third parties. FiltersFast.com is not responsible for the operation of or content located on or through any such site. Third party sites accessible through our own site have their own data collection practices and privacy policies. Please consult each site's privacy policy.

Liability Disclaimer

FiltersFast.com strives to make it easy for its customers to find their water and air filters online. However, it is ultimately the responsibility of the consumer to choose the correct filters or water treatment system for their own situation. FiltersFast.com may offer solutions to common water problems and/or offer explanations of water treatment technology. However, as a passive retailer, FiltersFast.com is not subject to product liability. The manufacturer alone is responsible for damages resulting from products that FiltersFast.com offers. Consumers agree to hold FiltersFast.com harmless for any product liability caused by improper system selection, manufacturer error, installation, or design. We reserve the right to change these Terms and Conditions at any time without notice.

Hours of Operation

Customer Service and Live Chat Hours:

  • M-Th 9am to 6pm

  • F 9am to 5pm

**Please note these are not pick up times for packages