Terms and Conditions

It is the policy of Filters Fast to replace any defective product(s) within 30 days of purchase with a new product of the same model. If you feel you have received a defective product please contact us within 30 days of your purchase date via email to sales@filtersfast.com or phone (866)438-3458.

If you must return an item, not due to defect, you must contact us within 30 days of the original purchase date to receive an RMA number and instructions on how to return the item(s). All returns must be new, unused condition and contain all original parts and components. We will not accept or refund any filters or products that have been damaged, used, or are otherwise incapable of being resold. We also will not accept any return without an RMA number. Packages that arrive without an RMA number cannot be processed and will be discarded.

You must return your product to us within thirty (30) days of receiving your RMA number. For any returns that exceed this thirty day period, a new RMA number must be issued.

Please note, a 15% restock fee will be charged for all returns. We also do not refund shipping on returned items, nor do we offer store credit. If you wish to avoid the restocking fee simply place a new order online with us for the correct item(s). However, if the original order arrives damaged, the 15% restocking fee, plus an additional $10 damage fee, will still apply. You will also still need to contact us for an RMA number for your return, even if you are doing an exchange.
______________________________________________________________________________

Cancelled Orders Policy

Our goal is to ship all orders within one business day of receiving the order. If you contact us before shipment of your order you may cancel your order. If your order has already been shipped, you will not be able to cancel your order; however you may return the order in accordance with our regular return policy.

If you refuse delivery of a shipment, you will be credited for the price of the product(s) ordered minus shipping charges.
______________________________________________________________________________

Returning Filtration Systems

The return of filtration systems is subject to the same return policies listed above. These items must be unopened, unused, and contain all original materials and components. If you have received a filtration system and attempted to install the system we will not be able to accept your return.

If any components of the filtration system are found to be missing or defective, please contact us within 30 days of purchase and we will be happy to replace the defective components.
_______________________________________________________________________________

Overnight and 2nd Day Shipments

All overnight and 2nd Day shipments will be processed the same business day if placed before 3pm Eastern Standard Time. If you request overnight or 2nd day delivery and your order is placed after 3pm EST then your order will be processed the next business day (business days are Monday through Friday). Any overnight or 2nd Day delivery requests that are placed after 3 p.m. EST on Friday or Saturday or Sunday will not be shipped until Monday.
_________________________________________________________________________________

1.99 Shipping

Only orders being shipped within the Continental US will be eligible for the 1.99 Shipping Promotion. Which means HA, PR, AK, USVI will be charged normal shipping on all orders.

___________________________________________________________________________________

International Orders

We ship all International orders via FedEx International Priority. Some countries charge an import tax or duties for importing products into the country. Any import duties or taxes are the sole responsibility of the customer. Filters Fast is in no way responsible for any delays or additional taxes or fees that foreign customs agencies may impose or cause.

It is the responsibility of the customer to contact his/her local customs agency to find out if any fees may apply to his/her purchase and what the amount of those fees will be.

Filters Fast return policy also applies to our international customers, however, special rules may apply since custom charges are often incurred when the items are being returned to us. Also concerning international orders, any order that is "refused" delivery by the customer will not be refunded.

We are happy to replace defective items for our international customers with in 30 days of purchase.

-------------------------------------------------------------------------------------------------------

What is your Privacy policy?

PRIVACY NOTICE

This privacy notice discloses the privacy practices for www.filtersfast.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

2. What choices are available to you regarding the use of your data.

3. The security procedures in place to protect the misuse of your information.

4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

- See what data we have about you, if any.

- Change/correct any data we have about you.

- Have us delete any data we have about you.

- Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 866-438-3458 or via email at sales@filtersfast.com.

Warehouse/Shipping Hours : Mon-Wed 9am – 12am, Thurs-Friday 9am-4:30pm, Saturday-Sunday 9am-5pm*