Terms and Conditions
Return Policy
You
may return an item(s) within 30 days of purchase. If you wish to return
an item purchased please contact us via phone, 866-438-3458, or email sales@filtersfast.com
to receive an RMA number and instructions on how to return the item(s).
The customer is responsible for the cost of shipment to return the
items to Filters Fast. We encourage our customers to use a shipment
method that provides tracking information.
All
returns must be new, unused condition and contain all original parts
and components. We will not accept or refund any items that have been
damaged, used, or do not contain all original parts and components. We
will not issue any refunds on products that were damaged during
installation or because of incorrect installation.
Returns
and/or refunds on custom air filters and special order items are not
allowed.
Any
items returned to Filters Fast without an RMA number on the outside of
the box will not be processed and will be discarded.
A
15% Restock Fee will be charged for all returns. We do not refund
shipping on returned items, nor do we offer store credit. If you wish
to avoid the restocking fee, simply place a new order online prior to
returning your item(s). However, you must still contact us for an RMA
number. If your return comes back to us damaged we will follow the
above outlined policy and no refund will be issued. We encourage our
customers to package their return carefully as to avoid any damages in
transit back to us.
Order
Cancellation Policy
Our
goal is to ship all orders within one business day of receiving the
order; therefore most of our orders begin to be processed within the
first few hours of receipt. If you contact us via phone or email to
cancel your order prior to it being processed we will gladly cancel
your order free of charge. However, if your order has already been
processed for shipment we will not be able to cancel your order. You
may return the order in accordance with our regular return policy.
Refused
Shipments and Undeliverable Addresses
If
you refuse delivery of a shipment when the package comes back to us it
will be discarded and you will not be refunded for your order. Again,
if you wish to return something please follow our normal return policy.
If
you provide an undeliverable address and your package comes back to us
marked undeliverable we will contact you to obtain a valid shipping
address. You will be responsible for shipping cost to reship your order
to you. Please note you will be charged the actual cost of shipment
even if you only previously paid $1.99 if we have to reship your order
due to undeliverable address.
International
Orders
All
international orders will be shipped via FedEx International Priority
or Economy. All applicable import duties or taxes are the sole
responsibility of the customer. Filters Fast is in no way responsible
for any delays or additional taxes or fees that foreign customs
agencies may impose or cause. It is the responsibility of the customer
to contact his/her local customs agency to inquire about the amount of
the fees that may apply to the order, prior to purchase.
The
customer is also responsible for determining whether or not the items
they purchase will be allowed into their respective country. Filters
Fast will not allow refunds for items that a customs agency will not
allow into the country.
Filters
Fast return policy also applies to our international customers; however
special rules may apply since custom charges are often incurred when
items are being returned to us from another country. The customer will
be responsible for paying any duties/taxes on items they are returning
to us.
Any
international order that is refused or is returned to us because it was
not picked up in time by the customer will not be refunded or reshipped.
Shipping
Prices
Filters
Fast offers $1.99 shipping only on orders over $99 being shipped within
the Continental US, which means HI, PR, AK, and USVI will be charged
normal shipping rates on all orders. APO and FPO addresses also do not
qualify for the $1.99 promotional shipping rate.
Disclaimers
Filters
Fast is not responsible for any merchandise lost or stolen through the
US parcel post mail. To avoid any complications with your delivery you
may select FedEx Ground service and request signature confirmation upon
delivery. Please note, it is
not the policy of Filters Fast to request signature delivery
confirmation on its orders.
California
Residents
The
State of California often requires water treatment devices making
health claims to be tested and certified by them. Some of the products
we sell may not be certified specifically by the state of California.
Therefore, only aesthetic claims can be made on units shipped to
California. When possible we will notate on the product description if
a particular product is not certified by the state of California.
Expedited
Shipping
Filters
Fast is happy to offer expedited shipping to its customers. Please
beware when selecting any expedited shipping method, such as FedEx 2nd
Day or Overnight, the following rules apply. If your order
is placed before 3pm EST your order will be processed and ship out that
same day. If you order is placed after
3pm EST your order will be processed and shipped out the
next business day. Business
days are Monday through Friday. Any expedited delivery requests that
are placed after 3pm on Friday through Sunday will
not be shipped until Monday.
Warranties
and Defectives
Some
of the products sold by Filters Fast are covered under manufacturer
warranty. Service information containing terms and conditions are often
times included in the product box. We encourage our customers to
complete the product registration information and return any
registration cards to the manufacturer. Please note that improper
product installation can void a manufacturers warranty so please follow
any guidelines listed.
If
you feel you have received a defective product and are not sure if it
is covered under any manufacturer warranty or guarantee and are not
sure how to proceed please call us at 866-438-3458 or email us at sales@filtersfast.com
.
Out
of Stock Products
Our
goal at Filters Fast is to ship your products accurately and as quickly
as possible. Unfortunately there may be times when we are out of stock
on an item you have ordered which may delay your shipment. We will keep
you informed if there will be any delays due to out of stock items on
your order, typically via email if you have provided an email address.
And of course we will ship your order as soon as product becomes
available.
Sales
Tax
Sales
tax of 7.75% of the total order will be charged on orders shipping to a
North Carolina address.
Privacy
Notice
This
privacy notice discloses the privacy practices for www.filtersfast.com
. This privacy notice applies solely to information collected by this
web site.
Information
Collection, use, and Sharing
We
are the sole owners of the information collected on this site. We only
have access to collect information that you voluntarily give us via
email or other direct contact from you. We will not sell or rent this
information to anyone.
We
will use your information to respond to you regarding the reason you
contacted us. We will not share your information with any third party
outside of our organization, other than as necessary to fulfill your
request , e.g. to ship your order.
Unless
you ask us not to, we may contact you via email in the future to tell
you about specials, new products or services, or changes to this
privacy policy.
You may opt out of any future contacts from us at any time. You can also do any of the following at any time, by contacting us via phone or email:
see what data we have about you
change or correct data we have about you
have us delete any data we have about you
express any concern you have about our use of your data
Security
We
take precautions to protect your information. When you submit sensitive
information via the website, your information is protected both online
and offline.
Sensitive
information, such as credit card data, that is collected is encrypted
and transmitted to us in a secure way. You can verify this by looking
for a closed lock icon at the bottom of your web browser, or looking
for "https" at the beginning of the address of the web page.
While
we use encryption to protect sensitive information transmitted online,
we also protect your Information offline. Only employees who need the
information to perform a specific job (for example, billing or customer
service) are granted access to personally identifiable information. The
computers/servers in which we store personally identifiable information
are kept in a secure environment.
If
you feel that we are not abiding by this privacy policy, you should
contact us immediately via telephone at 866-438-3458 or via email at sales@filtersfast.com
.
Hours
of Operation
Customer Service and Live Chat Hours:
M-F 8am to 9pm EST
Sat 10am-2pm EST
Sun 12pm-4pm
Warehouse/Shipping Hours:
M-F 9am-3:00pm EST
Sunday 9am-3:00pm** EST
**Please
note these are not pick up times for packages