Terms and Conditions
You may return an item(s) within 30 days of purchase. If you wish to return an item purchased please contact us via phone, 866-438-3458, or email firstname.lastname@example.org to receive an RMA number and instructions on how to return the item(s). The customer is responsible for the cost of shipment to return the items to Filters Fast. We encourage our customers to use a shipment method that provides tracking information.
All returns must be new, unused condition and contain all original parts and components. We will not accept or refund any items that have been damaged, used, or do not contain all original parts and components. We will not issue any refunds on products that were damaged during installation or because of incorrect installation.
Returns and/or refunds on custom air filters and special order items are not allowed.
Any items returned to Filters Fast without an RMA number on the outside of the box will not be processed and will be discarded.
A 15% Restock Fee will be charged for all returns. We do not refund shipping on returned items, nor do we offer store credit. If you wish to avoid the restocking fee, simply place a new order online prior to returning your item(s). However, you must still contact us for an RMA number. If your return comes back to us damaged we will follow the above outlined policy and no refund will be issued. We encourage our customers to package their return carefully as to avoid any damages in transit back to us.
Order Cancellation Policy
Our goal is to ship all orders within one business day of receiving the order; therefore most of our orders begin to be processed within the first few hours of receipt. If you contact us via phone or email to cancel your order prior to it being processed we will gladly cancel your order free of charge. However, if your order has already been processed for shipment we will not be able to cancel your order. You may return the order in accordance with our regular return policy.
Refused Shipments and Undeliverable Addresses
If you refuse delivery of a shipment when the package comes back to us it will be discarded and you will not be refunded for your order. Again, if you wish to return something please follow our normal return policy.
If you provide an undeliverable address and your package comes back to us marked undeliverable we will contact you to obtain a valid shipping address. You will be responsible for shipping cost to reship your order to you. Please note you will be charged the actual cost of shipment even if you only previously paid $1.99 if we have to reship your order due to undeliverable address.
All international orders will be shipped via FedEx International Priority or Economy. All applicable import duties or taxes are the sole responsibility of the customer. Filters Fast is in no way responsible for any delays or additional taxes or fees that foreign customs agencies may impose or cause. It is the responsibility of the customer to contact his/her local customs agency to inquire about the amount of the fees that may apply to the order, prior to purchase.
The customer is also responsible for determining whether or not the items they purchase will be allowed into their respective country. Filters Fast will not allow refunds for items that a customs agency will not allow into the country.
Filters Fast return policy also applies to our international customers; however special rules may apply since custom charges are often incurred when items are being returned to us from another country. The customer will be responsible for paying any duties/taxes on items they are returning to us.
Any international order that is refused or is returned to us because it was not picked up in time by the customer will not be refunded or reshipped.
Filters Fast offers $1.99 shipping only on orders over $99 being shipped within the Continental US, which means HI, PR, AK, and USVI will be charged normal shipping rates on all orders. APO and FPO addresses also do not qualify for the $1.99 promotional shipping rate.
Filters Fast is not responsible for any merchandise lost or stolen through the US parcel post mail. To avoid any complications with your delivery you may select FedEx Ground service and request signature confirmation upon delivery. Please note, it is not the policy of Filters Fast to request signature delivery confirmation on its orders.
The State of California often requires water treatment devices making health claims to be tested and certified by them. Some of the products we sell may not be certified specifically by the state of California. Therefore, only aesthetic claims can be made on units shipped to California. When possible we will notate on the product description if a particular product is not certified by the state of California.
Filters Fast is happy to offer expedited shipping to its customers. Please beware when selecting any expedited shipping method, such as FedEx 2nd Day or Overnight, the following rules apply. If your order is placed before 3pm EST your order will be processed and ship out that same day. If you order is placed after 3pm EST your order will be processed and shipped out the next business day. Business days are Monday through Friday. Any expedited delivery requests that are placed after 3pm on Friday through Sunday will not be shipped until Monday.
Warranties and Defectives
Some of the products sold by Filters Fast are covered under manufacturer warranty. Service information containing terms and conditions are often times included in the product box. We encourage our customers to complete the product registration information and return any registration cards to the manufacturer. Please note that improper product installation can void a manufacturers warranty so please follow any guidelines listed.
If you feel you have received a defective product and are not sure if it is covered under any manufacturer warranty or guarantee and are not sure how to proceed please call us at 866-438-3458 or email us at email@example.com .
Out of Stock Products
Our goal at Filters Fast is to ship your products accurately and as quickly as possible. Unfortunately there may be times when we are out of stock on an item you have ordered which may delay your shipment. We will keep you informed if there will be any delays due to out of stock items on your order, typically via email if you have provided an email address. And of course we will ship your order as soon as product becomes available.
Sales tax of 7.75% of the total order will be charged on orders shipping to a North Carolina address.
This privacy notice discloses the privacy practices for www.filtersfast.com . This privacy notice applies solely to information collected by this web site.
Information Collection, use, and Sharing
We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request , e.g. to ship your order.
To and Control Over Your Information
To and Control Over Your Information
You may opt out of any future contacts from us at any time. You can also do any of the following at any time, by contacting us via phone or email:
see what data we have about you
change or correct data we have about you
have us delete any data we have about you
express any concern you have about our use of your data
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Sensitive information, such as credit card data, that is collected is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your Information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Hours of Operation
Customer Service and Live Chat Hours:
M-F 8am to 9pm EST
Sat 10am-2pm EST
M-F 9am-3:00pm EST
Sunday 9am-3:00pm** EST
**Please note these are not pick up times for packages