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Save 5% when you check out with Auto Delivery!
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If you're like us, sometimes you forget when your air and water filters were last changed. That is why we created our Auto Delivery service. When you select Auto Delivery before checkout you save 5% instantly on your first order, and 5% on all future orders. No hassles. No gimmicks.
Just big discounts on all of our available filtration products. When it is time to replace your filter we will notify you that a new one is on the way. How do we know when to send you a new filter? Easy, our in-house team of experts use manufacturer data and information we gather from our customers. You can cancel anytime by logging into your account. Auto delivery is all about you. We take the guess-work out of filter replacements so you get the best performance from your air and water products while saving money. Win-win!
We ship via UPS, DHL, and USPS. For business customers, please call our customer service.
Log in to your account or visit order tracking to track your order.
Please check to see if there is more than one tracking numbers for your order. Additional packages get separated in transit. Otherwise, Please contact customer service.
If your item was back ordered you will receive an email with the details of the shipment date.
Free shipping only applies to the contingent US. Also, we offer various shipping methods. If you did not receive free shipping, it is because your order did not meet the total threshold or because another shipping option was chosen during checkout.
Yes, you can exchange your filter, you will receive store credit for your filter that you can use for the purchase of the proper filter. In addition, we offer a refund for returned items up to 30 days. After 30 days and up to 6 months you will receive store credit only.
To make a return contact our customer service department by requesting a return HERE.
You will receive your refund within 1-2 business days after your return is received in our warehouse.
Refer to the tracking number of the return package. Look for your refund within approximately 1-2 business days after delivery.
We accept PayPal and the four major credit card providers - Visa, MasterCard, American Express, and Discover.
Update your preferences in My Auto Delivery by logging in to your account and click 'My Account' at the top of our web page. 2. Under 'Already a Customer?' enter your email address and password. 3. Once you are logged in, click the 'My Auto Delivery' link. 4. Scroll down, and under "Payment Info", hit 'Change'. It will take you to a new box. Hit the "+" sign next to the drop down box. 5. Two more boxes will appear. The box on the right with your old credit card information will have another "+" sign that you will need to click on once more. From there you will be able to update your credit card and enter your information. 6. The new card will be applied to all your subscriptions at once. When you are done you can hit "OK".
If you forgot your passcode or previously signed us as a guest, you can use the forgot password link to reset and recover your guest accounts as needed.
Your first shipment of each Auto Delivery subscription you created will be processed when you check out. Subsequent orders will be billed to the credit card or deducted from the debit card on the next order date, listed in the My Auto Delivery area. Orders scheduled for the weekend or a holiday will be placed on the next business day. You can cancel any order up to 1 business day before the order date. We will charge your credit card for the current price of the item less the Filters Fast Auto Delivery 5% discount, plus shipping and tax where applicable. In some cases a volume discount may also apply to your Filters Fast price. This is on a product by product basis and may change at any time.
There are no commitments. Cancel or modify your subscription anytime, online, 24 hours a day. Click on the links in any Filters Fast Auto Delivery email or update your preferences in the My Auto Delivery section in your account. To cancel, in the 'My Subscriptions' tab of My Auto Delivery, click on 'Edit' and 'Cancel Subscription'. Please allow up to 24 business hours for cancellation of orders or other changes to be made.
Yes - Our site encrypts all data passed to and from our servers and we are secured by GeoTrust. We are PCI compliant and make data security a top priority.
Use the form on the bottom of the Contact Us page or call 866-438-3458
Use the form on the bottom of the Contact Us page or call 866-438-3458
We do offer bulk pricing for distributors. Send a copy of your resale certificate and item inquiry to B2B.
Orders are usually shipped the same day, if you need to cancel with less than 24 hours call us immediately to cancel your order.
Invoices are stored on the 'My Account' page, log in to your account to view your invoice.
