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Doulton Lead Testing or Reduction

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FILTERS FAST SHIPPING POLICY

Filters Fast offers economy free shipping every day on U.S. orders over $99 when shipping to the lower 48 states. This free shipping offer excludes Alaska and Hawaii, P.O. Box or APO/FPO/DPO and international orders. Orders under $99 ship for a fee to most destinations within the contiguous United States (excluding Hawaii and Alaska).

Filters Fast offers expedited shipping. When selecting any expedited shipping method, such as FedEx 2nd day or Overnight, your Transaction will be processed and Products shipped out the next business day. Business days are Monday through Friday. Any expedited delivery requests that are placed Friday through Sunday will not result in Products shipped until Monday. If the following Monday falls on a FedEx recognized holiday, your Products will be shipped on Tuesday.

Most Products ship within 1-2 business days after Transaction finalization, unless otherwise stated on the Product page on the Services. Your final shipping cost and estimated delivery time frame will be available to you during checkout.

We offer guaranteed same-day shipping on select Products with your preferred delivery method every Tuesday, Wednesday, and Thursday. When guaranteed same-day shipping is available on a Product, we will state this on the Product page, with the label "Ready to Ship". The "order within" countdown timer provides the window of time in which you must checkout to have your Products ship out the same day the Transaction is finalized. If a Transaction is finalized right at or after 2:00 PM EST, the applicable Products will ship the next business day. Our business days are Monday through Friday. Filters Fast also reserves the right, without cause, to make changes to any same-day shipping timeframe as same-day shipping may become unavailable within the allotted timeframe due to changes in inventory or high-volume capacity when you finalized your Transaction.

Once the shipping label is created, you will receive an email confirmation with the tracking information for your package. A Product with the "Ready to Ship" label does not apply to the delivery speed.

For expedited shipping, you will still need to select your preferred shipping method at checkout. Filters Fast is not responsible or liable for any shipping delays of any kind, including carrier delays, inclement weather, government restrictions, labor shortages, gas or utilities shortages, acts of God, etc.

Please note, some Products are special order and may require a longer ship-out and/or delivery time frame. These Product have a shipping timeframe stated on the Product page on the Services.

RETURNS AND REFUNDS POLICY

365-Day Satisfaction Guarantee

What You Need to Know:

Eligible returns accepted within 365 days
Easy online return process
Free return labels available for eligible returns
Refunds issued to the original payment method
Most refunds are processed quickly after inspection

Filters Fast is happy to accept returns on eligible items within 365 days of the original ship date. All returned Products are inspected and must be in a new, unused condition and contain all original parts, shrink wrap, protective seals, and components. Products with the "Satisfaction Guarantee Badge" are eligible for return in used condition. We will not accept the return of any other Products, including those that have been damaged other than by the applicable carrier, used, or do not contain all original parts, shrink wrap, protective seals, and components.

What Can Be Returned

Products are eligible for return if they:

Are returned within 365 days
Are new and unused
Include original packaging and components
Have the Satisfaction Guarantee badge on packaging

Items That Cannot be Returned

We will not accept the return of any other Products, including those that have been damaged other than by the carrier, used, or do not contain all original parts, shrink wrap, protective seals, and components.

Items that cannot be returned:

Custom air filters
Masks
Mask replacement filters
Commercial HEPA filters
Products damaged during installation
Product damaged by misuse

Damaged or Defective Products

Water Quality Damages

Products damaged by water quality are not eligible for returns or refunds.

Installation Damage

Products damaged due to incorrect installation are not eligible for returns or refunds.

Product Misuse

Products that have been misused are not eligible for returns or refunds.

Shipping Damage

Filters Fast is not liable for damages to your Product(s) caused by the carrier. If your order arrives damaged, please report it as soon as possible through Your Account. Claims submitted within 365 days of the original ship date may be eligible for replacement or refund.

If you receive Products damaged by the carrier, we will work to resolve the issue, which may include you returning the Products to us. Please follow these steps to submit a claim for Products that the carrier damaged:

Contact our Customer Care Team by email ([email protected]) or via text (704) 228-9166 as soon as possible to request a replacement or refund.
Submit a clear photo of the damage.
All requests must be made within 365 days from the original shipment date.

Return Restrictions

After inspection, if your return is deemed damaged other by the carrier, we reserve the right to decline the return request, including any damage caused by water quality or usage.
In the event that Filters Fast makes an error in your Transaction, it must be reported within 365 days of receiving the applicable Product(s). We encourage you to check your order upon receipt and notify us promptly if you have any issues with your order. After 365 days, Filters Fast reserves the right to deny a return request. We encourage our customers to check the contents of their packages as soon as they are received.
Please do not refuse delivery as a method of returning an item. Refused packages cannot always be tracked back to us and may delay your refund. A $10 processing fee may also apply.

We encourage our customers to package their return carefully to avoid any damages in transit back to us.

Shipping & Return Labels

We gladly offer our customers free return shipping for eligible returns within the contiguous United States.

Customers in Alaska, Hawaii, Puerto Rico, and outside of the United States should contact our Customer Care Team for assistance.

Refund Information

We inspect all returned items when they arrive at our distribution facility. If you comply with the Returns Policy and your return is a result of a Filters Fast error in processing your Transaction or a defective Product that is protected by the Satisfaction Guarantee, we will refund the full cost of the Product. Additionally, if you comply with the Returns Policy and depending on the circumstances, we may refund the full cost of Products that are damaged due to the mishandling of the carrier.

Original outbound shipping charges are not refunded unless the return is a result of a Filters Fast error.

Refund Restrictions

Filters Fast will not issue any refunds on Products that were damaged during installation or because of incorrect installation or that were otherwise damages, unless such damage was due to carrier mishandling.
Refunds on returned Products that are shipped to you by mistake or that are damaged by the mishandling of the carrier will only be granted on Products that are in a new and unused condition, with all parts, shrink wrap and components intact.
Original shipping costs are not refunded.
We will not issue refunds for custom air filters.

After your return is received and inspected, refunds are typically processed within 1-2 business days. Depending on return shipping and your financial institution, the full refund may appear within 2-3 weeks. All refunds are issued to the original payment method.

Address Validation

Please double-check your shipping address before placing your order. Orders shipped to an incorrect address provided during checkout cannot be refunded or replaced until the original shipment is recovered.

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