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You can expect your refund within 3 - 10 days from the date you returned your package. All refunds are issued to the original method of payment. For credit/debit card orders that were placed more than 6 months ago, a new payment method will need to be saved to your account for your order to be refunded. You may do that from the Payment Methods page of your account, or by calling us at 1-866-438-3458

Please note, if you refuse  your package it takes longer for the package to be delivered back to our distribution facility which will prolong the refund process.