Filters Fast Support Portal

Checking the status of your order is easy! Simply enter your order number into the box below and click " Continue" . From there you can view your order status. If you do not know your order number, or need more details about your order, please log in.

Need a little more assistance? Feel free to reach out to us using the contact methods below and we will be happy to help!

1-866-438-3458

1-704-228-9166

[email protected]

You may check the status of your order below:

There are several reasons why you might not have received your complete order:

Your order consists of multiple packages. Please, log into your Account to see if there is more than one tracking number for your order. Additional packages get separated in transit. Also, check the shipment email notification to see which items were shipped on that notification.

Some items are specially ordered or drop shipped and have a longer handling time. An item that you have not received may have a longer handling time. Make sure to check the item description page and look for the handling time. The handling time can be found under the price of the item. If the item has a longer handling time, you can expect an email with the tracking number once it ships.

Lastly, check your email for any communications from FiltersFast.com regarding your order.

If you need additional help, please feel free to reach out to us using one of the contact methods below.

1-866-438-3458

1-704-228-9166

[email protected]

If you have received an order that you did not place recently, it is likely a Home Filter Club order.

On a previous order, you selected the option to join the Home Filter Club. A confirmation email was sent showing the enrollment into the auto-delivery program. We sent a reminder email 10 days before we shipped the subscription order and another email on the day of the order.

If you wish to cancel this or any future Home Filter Club orders, please log in to your account and go to the Subscriptions  tab to cancel or modify your subscription.

If you would like to return merchandise you received, please:

Log in to your Account and click the Return button for the order that you need to return.

If the order is eligible to be returned, you will be guided through our online return process. FiltersFast.com will provide you with a  prepaid*  mailing label so that you can conveniently send the package(s) back.

*We are only able to provide prepaid return shipping labels within the contiguous US. Read our complete Return Policy.

We accept returns for eligible items up to 365 days after the date the order was placed. To initiate a return, log into your account,  find the order that needs to be returned, and click the gray " Return" button and follow the on-screen instructions. Returns are sent back through  USPS.

See our full return policy

Custom filters are cut from larger filters, and for this reason, they will often maintain the labeling from the original filters. To make sure they are incorrect, we would ask you to take measurements, which will rule out the possibility that they are mislabeled.

If the custom filters vary from what was ordered by more than 1/8" on any side, this means we sent the wrong filters. Please send photos of the filters next to a tape measure/ruler to show the measurements via text at  1-704-228-9166 or email at [email protected],  and let us know whether you would like the filters refunded or replaced.

If the filters are within 1/8" of the size that was ordered on all sides, but are not what you need, please place a new order for the size that you need, and contact us once the order has been placed. We will be able to refund the original order at that time. Custom filters are non-returnable, but if you do not wish to place a new order, we can still refund 50% of the original order as a one-time courtesy.

If an order you placed shows the wrong address, please reach out to us so we can assist you further. If your order has not yet shipped and it is during business hours, calling our customer support line will be the fastest way to reach us so we can try to make changes to your shipping address before your order ships.

1-866-438-3458

1-704-228-9166

[email protected]

If your order has not shipped, we may be able to change it.

We have several ways for you to contact us. You may call us at 1-866-4383458 to speak with us. You may also send a text message to 704-228-9166, or email us at [email protected].

Be sure to include your order number and name for verification purposes.

If your order has not shipped, we may be able to cancel it.

We have several ways for you to contact us. You may call us at 1-866-438-3458 and dial option 2 to speak with a Customer Care Advocate. You may also send a text message to 704-228-9166, or email us at  [email protected]

Be sure to include your order number and name for verification purposes. We will get back to you as soon as possible to let you know if we are able to cancel your order.

If your order has already shipped, you may set up a return for eligible items.

Note: we cannot guarantee that orders can be cancelled before they ship

We would be happy to take your items back! While we are unable to exchange ordered items for different products, most items can be returned and refunded. If you have items that were purchased from FiltersFast.com that have not been used and are in perfect condition we, do ask that you set up return with us since we have a 365-day return policy. Then you may place a new order for the items you would like.

If you need to know how to create a return, click here!

We are sorry to learn that you may have received a damaged  item. Please rest assured that we are fully committed to taking care of this quickly and hassle-free!

To report a damaged or item, follow the steps below:

1. Send us an email ([email protected]) or text message (1-704-228-9166) explaining the type of damage and the part number(s) of the item(s) affected.
2. Attach photos of the damaged item(s).
3. Let us know whether you would prefer to have the damaged item(s) replaced or refunded.

We will contact you shortly to gather any additional information/photos that may be needed, and to provide updates on the status of your replacement/refund.

If are not able to send emails/text messages or need further assistance, you may reach out to us by phone at 1-866-438-3458.

If you received a product that you believe is the correct product, but is not functioning as expected, please reach out to us and let us know about the issue you are experiencing, and whether you would prefer to receive a refund or a replacement for the defective item. If possible, include the part/model number(s) of the defective item(s), as well as your order number.

Note: if the item arrived with signs of physical damage, please see damaged items

If an item or items were ordered incorrectly, eligible item(s) can be returned for a refund, and a new order can be placed for the correct product(s).

If the correct item(s) were ordered, but not received, please reach out to us and we will be happy to assist with replacing your order with the correct part(s). If we need the received items back, we will email you a prepaid return shipping label.

Promotional codes can be entered from the cart page during checkout.

In some cases, a promotion may be applied through a link rather than a code  - just click the link to apply the promotion and start shopping. Please note that your order must meet the requirements outlined in the promotion to receive a discount.

Free shipping only applies to the upper 48 US states.

We offer various shipping methods. If you did not receive free shipping, it is because your order did not meet the total threshold, you are shipping to Hawaii, Alaska, or outside of the U.S., or because another shipping option was chosen during checkout. If you believe your order met the specified requirements for free Economy shipping and the option was still not offered due to an error, please contact us for further assistance.

Note: some items cannot be shipped outside of the contiguous US.

1-866-438-3458

1-704-228-9166

[email protected]

We are happy to offer expedited shipping to our customers! 

Please note, when selecting any expedited shipping method, such as FedEx 2nd day or Overnight, in stock items will be processed and shipped out the next business day when the order is placed after 2:00 PM EST. Items with a lead time (as indicated on their product pages) will typically ship out within the specified lead time, and the shipping time would start from the date they are shipped. 

Business days are Monday through Friday, excluding holidays. Any expedited delivery requests that are placed Friday through Sunday will not be shipped until Monday. If the following Monday falls on a FedEx recognized holiday, your order will be shipped on Tuesday. 

To keep our prices competitive and offset high shipping charges for large packages, some items will include a bulk item fee. This fee will be presented during the checkout process when an order is placed. Bulk item fees are not refundable.

To unlock your email or text discount from FiltersFast.com, click on the link in the email or text message to activate the coupon, or enter the provided promo code from the Cart page, and it will be automatically applied to the order. If your discount was not applied, please read the terms of the promotion to ensure that that it is not expired, the order minimum has been met (if applicable), and the items you are ordering are eligible for the promotion. If your order meets the requirements and the price is not being correctly adjusted, please reach out to us and we will be happy to help.

1-866-438-3458

1-704-228-9166

[email protected]

If your tracking number indicates that a package was undeliverable, please reach out to us using one of the contact methods below to let us know whether you would prefer to have your order refunded or reshipped.

If you need the order reshipped, please make sure all address info is correct on your account and include any apartment or suite numbers.

1-866-438-3458

1-704-228-9166

[email protected]

Most of our shipping options will depend on your geographical location. Please proceed to place your order and you will be presented with a list of options.

We offer guaranteed same-day shipping on select products with your preferred delivery method every Tuesday, Wednesday, and Thursday. When guaranteed same-day shipping is available on an item, we' ll state this on the item page, with the label " Ready to Ship" .

The " order within" countdown timer provides the window of time in which you must check out to have your items ship out the same day the order is placed. If an order is placed right at or after 2:00 PM EST, the order will ship the next business day. Our business days are Monday through Friday.

Already ordered and didn' t receive same-day shipping? Click here to find out what may have happened.

Absolutely! Please give a us call at 1-866-438-3458. Our sales line is open for orders 5 days a week.

Customer Support Hours:

Note: for your security, we are not able to process orders via email

If you would like to place an order with us, please do so online or with an agent at 1-866-438-3458. We will not accept payment information with our other forms of contact due to security reasons.

Items cannot be added to an order once it has been placed. However, if you give us a call at 1-866-438-3458, we will assist you with placing a second order, while avoiding paying a second shipping charge. 

If you have an upcoming Home Filter Club subscription order that has not yet been placed, you may add additional items to it, see the instructions here.

Oh no! Sorry that this happened. This just means we need a little extra verification to place your order for security purposes. Please give us a call at 1-866-438-3458 to finish placing your order.

It is possible that the email used to place the order was incorrect. If you have an alternate email address that you may have used with us for previous orders, please try to use it to log into your account - you can request a password reset email if needed. If you are still unable to log in, please contact us and we will be happy to assist you further.

1-866-438-3458

1-704-228-9166

[email protected]

If your order is in pending status, it is still needing payment to be submitted in order to be placed. Please log into your account and click "Submit Payment" to place your order.

You may find a copy of your receipt in your account in the " Order History" tab

Click on " View order details" under the order number you wish to print.

There you will click on " Printable Version" and a printer-friendly copy of your receipt will pop up.

Click " Print" .

Be sure to please use your browser' s Print function to print this page.

Please note that prepaid return shipping labels are only available within the contiguous US. If you have already set up a return in your account but have not received your return shipping label via email, the order you are returning may not need to sent back - look for the icon below in your order details:

If the return does need to be sent back, and you do not see the return label in your inbox, check any spam/junk folders to ensure it was not flagged as spam. If you still don' t see the label, please reach out to us and we will create a new label.

Note: if you are unable to receive return labels via email, we can send one through USPS - just be aware that it may take 7-10 days to arrive, which will delay the refund for your return.

You can expect your refund within 3 - 10 days from the date you returned your package. All refunds are issued to the original method of payment. For credit/debit card orders that were placed more than 6 months ago, a new payment method will need to be saved to your account for your order to be refunded. You may do that from the Payment Methods page of your account, or by calling us at 1-866-438-3458

Please note, if you refuse  your package it takes longer for the package to be delivered back to our distribution facility which will prolong the refund process.

We thank you for your service! We offer a discount of 10% military/veteran/first responders on all orders though ID.me - just click the Verify with ID.me icon during checkout and follow the steps on screen to complete the verification process. Once this has been done, the discount will be applied automatically for all future orders.

Note: this discount cannot be combined with other promotions.

We are pleased to offer a discount of 15% on all orders for AAA members! During checkout, enter your AAA membership ID from the Cart page, and this will apply the discount to your current order and future orders.

Note: this discount cannot be combined with other promotions.

Unfortunately, we are unable to price match, but we do have other ways you can save on your orders, such as AAA discounts, military/veteran/first responder discounts, and the Home Filter Club. When creating an account, you may also opt into marketing emails, which will regularly offer promotions.