Filters Fast Support Portal

Checking the status of your order is easy! Simply enter your order number into the box below and click " Continue" . From there you can view your order status. If you do not know your order number, or need more details about your order, please log in.

Need a little more assistance? Feel free to reach out to us using the contact methods below and we will be happy to help!

1-866-438-3458

1-704-228-9166

[email protected]

You may check the status of your order below:

There are several reasons why you might not have received your complete order:

Your order consists of multiple packages. Please, log into your Account to see if there is more than one tracking number for your order. Additional packages get separated in transit. Also, check the shipment email notification to see which items were shipped on that notification.

Some items are specially ordered or drop shipped and have a longer handling time. An item that you have not received may have a longer handling time. Make sure to check the item description page and look for the handling time. The handling time can be found under the price of the item. If the item has a longer handling time, you can expect an email with the tracking number once it ships.

Lastly, check your email for any communications from FiltersFast.com regarding your order.

If you need additional help, please feel free to reach out to us using one of the contact methods below.

1-866-438-3458

1-704-228-9166

[email protected]

It is possible that the email used to place the order was incorrect. If you have an alternate email address that you may have used with us for previous orders, please try to use it to log into your account - you can request a password reset email if needed. If you are still unable to log in, please contact us and we will be happy to assist you further.

1-866-438-3458

1-704-228-9166

[email protected]

Most of our shipping options will depend on your geographical location. Please proceed to place your order and you will be presented with a list of options.

Free shipping only applies to the upper 48 US states.

We offer various shipping methods. If you did not receive free shipping, it is because your order did not meet the total threshold, you are shipping to Hawaii, Alaska, or outside of the U.S., or because another shipping option was chosen during checkout. If you believe your order met the specified requirements for free Economy shipping and the option was still not offered due to an error, please contact us for further assistance.

Note: some items cannot be shipped outside of the contiguous US.

1-866-438-3458

1-704-228-9166

[email protected]

We are happy to offer expedited shipping to our customers! 

Please note, when selecting any expedited shipping method, such as FedEx 2nd day or Overnight, in stock items will be processed and shipped out the next business day when the order is placed after 2:00 PM EST. Items with a lead time (as indicated on their product pages) will typically ship out within the specified lead time, and the shipping time would start from the date they are shipped. 

Business days are Monday through Friday, excluding holidays. Any expedited delivery requests that are placed Friday through Sunday will not be shipped until Monday. If the following Monday falls on a FedEx recognized holiday, your order will be shipped on Tuesday. 

To keep our prices competitive and offset high shipping charges for large packages, some items will include a bulk item fee. This fee will be presented during the checkout process when an order is placed. Bulk item fees are not refundable.

If your tracking number indicates that a package was undeliverable, please reach out to us using one of the contact methods below to let us know whether you would prefer to have your order refunded or reshipped.

If you need the order reshipped, please make sure all address info is correct on your account and include any apartment or suite numbers.

1-866-438-3458

1-704-228-9166

[email protected]

We offer guaranteed same-day shipping on select products with your preferred delivery method every Tuesday, Wednesday, and Thursday. When guaranteed same-day shipping is available on an item, we' ll state this on the item page, with the label " Ready to Ship" .

The " order within" countdown timer provides the window of time in which you must check out to have your items ship out the same day the order is placed. If an order is placed right at or after 2:00 PM EST, the order will ship the next business day. Our business days are Monday through Friday.

Already ordered and didn' t receive same-day shipping? [SAME DAY SHIPPING]Click here[/A] to find out what may have happened.

We are sorry to learn that you may have received a damaged  item. Please rest assured that we are fully committed to taking care of this quickly and hassle-free!

To report a damaged or item, follow the steps below:

1. Send us an email ([email protected]) or text message (1-704-228-9166) explaining the type of damage and the part number(s) of the item(s) affected.
2. Attach photos of the damaged item(s).
3. Let us know whether you would prefer to have the damaged item(s) replaced or refunded.

We will contact you shortly to gather any additional information/photos that may be needed, and to provide updates on the status of your replacement/refund.

If are not able to send emails/text messages or need further assistance, you may reach out to us by phone at 1-866-438-3458.

FiltersFast.com also reserves the right without cause to make changes as same-day shipping may become unavailable within the allotted timeframe due to changes in inventory or high-volume capacity when you place your order.

Once the shipping label is created you will receive an email confirmation with the tracking information for your package. An item with the " Ready to Ship" label does not apply to the delivery speed.

For expedited shipping, you will still need to select your preferred shipping method at checkout. FiltersFast.com is not responsible for any shipping delays of any kind. For example, carrier delays, inclement weather, acts of God, etc.

During the checkout process, you will see drop-down boxes for state/country. If your state/country is not listed, this unfortunately means your order cannot be shipped to the chosen location. Please note that certain items, such as Filters Fast brand air filters, cannot be shipped outside of the contiguous US (we cannot ship them to Hawaii or Alaska, and cannot ship them to Canada or other countries).